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Frank Costa, President, Nexgen Protection Services on seamless protection — A host city preparing for a major international sporting event faced the challenge of welcoming hundreds of thousands of fans while maintaining the highest safety standards. Protection services played a central role in a multi-layered security operation designed to protect attendees, athletes, and staff without […]
Frank Costa, President, Nexgen Protection Services on theft prevention — A large corporate campus experienced an increase in equipment and property theft, impacting operations and raising concerns among employees. Leadership partnered with protection services to assess vulnerabilities while maintaining an open, collaborative workplace culture. Protection services conducted a comprehensive security review, analyzing access points, patrol […]
Frank Costa, President, Nexgen Protection Services A high-traffic retail store faced rising shrinkage while leadership remained committed to delivering a positive, customer-first shopping experience. Rather than adopting aggressive loss prevention tactics, protection services implemented a strategy centered on visibility, engagement, and professionalism. Retail protection officers were trained to actively engage with customers through greetings, assistance […]
A regional distribution warehouse began experiencing persistent inventory discrepancies that could not be explained through system errors or supply chain delays. While operations continued, leadership recognized the potential for escalating financial loss and engaged protection services to provide professional oversight. Frank Costa, President, Nexgen Protection Services Protection officers conducted a quiet, methodical review of inventory […]
Frank Costa, President, Nexgen Protection Services A large auto dealership managing millions of dollars in vehicle inventory identified a growing concern around after-hours security risks. Late one evening, security personnel monitoring surveillance systems observed irregular movement within a restricted area of the lot outside normal business hours. Inventory Protection Pays — Following established protocols, officers […]
A regional hospital faced a high-stress incident, when a distressed family member attempted to force entry into a restricted Intensive Care Unit (ICU) during visiting hours. Emotions were elevated, and clinical staff were focused on providing critical, life-saving care. Protection services were immediately requested to support the care team and maintain a safe environment. Frank Costa, President, […]
A large university sought to improve campus safety while maintaining an open, welcoming environment for students, faculty, and visitors. Protection services partnered with campus leadership to implement a technology-driven safety strategy focused on prevention, rapid communication, and community engagement. Frank Costa, President, Nexgen Protection Services on technology safety strategies — The initiative included launching a […]
A national retail location experienced rising shrinkage while leadership remained committed to preserving a positive, customer-first shopping experience. Rather than relying on aggressive enforcement, protection services implemented a visible, engagement-based loss prevention strategy. Officers were trained to focus on approachability, situational awareness, and early engagement. By greeting customers, offering assistance, and maintaining a consistent floor […]
Emergency Preparedness — At Marshall University, expanded training and improved emergency systems have markedly improved emergency response capabilities, creating safer campus environments. Protection services identified a visitor attempting to enter the campus with a concealed weapon. Following protocol, officers safely secured the individual and notified law enforcement without causing panic in the waiting area. Training […]
Frank Costa, President, Nexgen Protection Services During a high-attendance city festival, protection services worked seamless alongside local law enforcement, medical teams, and event staff. When extreme heat caused multiple medical emergencies, security teams helped manage crowd flow, assisted medics, and ensured clear access routes. The event concluded safely with no major incidents. Impact: Thousands attended […]
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