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Frank Costa, President, Nexgen Protection Services Universities such as University of Michigan and Texas A&M have been recognized for successful community-oriented safety initiatives that significantly reduce assault and theft on campus. Campus protection officers at a large university noticed suspicious behavior near a residence hall during late-night patrols. Following established protocols, they conducted a welfare […]
Frank Costa, President, Nexgen Protection Services Boston Medical Center implemented strong security protocols that helped limit violence in and around the facility, allowing clinicians to focus on patient care. A trained protection services team identified escalating behavior in an emergency department waiting area. Using verbal de-escalation techniques, coordinated positioning, and rapid communication with clinical staff, […]
Holidays are a peak time for both retail activity and criminal targeting. While your team is focused on sales and customer experience, attackers are planning their moves around predictable patterns—higher foot traffic, stretched staff, and festive distractions. The question isn’t whether threats exist—they always do. The real question is: have you prepared your security strategy […]
Generative AI (#GenAI) is transforming industries, from content creation to security operations. But as powerful as these tools are, human oversight remains critical for safe, reliable, and enterprise-ready implementation. AI can assist in threat detection, monitoring, and data analysis—but it cannot fully understand context, ethical considerations, or subtle human judgment. That’s where skilled professionals step […]
In the demanding world of security, mental health isn’t a soft topic — it’s a professional imperative. John Rodriguez, Founder of Empathic Security Cultures LLC, emphasizes that security professionals face unique stressors that can impact performance, decision‑making, and overall well‑being if not properly addressed. Rodriguez draws attention to burnout, chronic stress, and psychological fatigue among […]
The phrase “failure of imagination” entered the national lexicon after the 9/11 Commission concluded that U.S. intelligence agencies didn’t anticipate terrorists using commercial aircraft as weapons — not because it was impossible to imagine, but because it wasn’t adequately planned for ahead of time. Wikipedia Today, preventing another tragic lapse in foresight requires forward‑thinking security […]
A brand’s reputation is built on trust—and security plays a critical role in protecting it. Customers expect safe, professional, and well-managed environments. When incidents like theft, disorder, or safety concerns go unchecked, the impact extends far beyond immediate loss and can damage long-term brand perception. Effective security does more than respond to incidents. It prevents […]
Prepared Security On December 13, 2025, a tragic shooting at Brown University in Providence, Rhode Island, claimed the lives of two students and wounded nine others during a study session in the Barus & Holley Engineering Building. The violent incident unfolded during finals week and sent shockwaves through the campus community and beyond. In the […]
Loss prevention is most effective when it’s proactive, consistent, and team-driven. Both shoplifting and employee theft contribute significantly to retail shrink, but the right strategies can reduce risk before losses occur. Here are key loss prevention tips retailers should prioritize: 🔹 Train staff to recognize behaviors, not profiles Unusual lingering, concealment, frequent blind-spot use, or […]
Loss prevention investigations are more than reacting to incidents—they are a critical, skill-driven part of a comprehensive retail security strategy. When losses occur, investigations help uncover why they happened, how they occurred, and what can be done to prevent them in the future. Effective investigations go beyond identifying theft. They analyze patterns, processes, and vulnerabilities […]
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