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Retailers Must Leverage Technology That Goes Beyond Thwarting Theft to Predicting It

Retailers Must Leverage Technology That Goes Beyond Thwarting Theft to Predicting It

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Frank Costa, President, Nexgen Protection Services

Violence remains a major concern for the retail industry. Retailers and solution providers must collaborate to develop and implement technology that goes beyond simply thwarting theft. Efforts must focus on predicting and preventing theft. By doing so will proactively reduce the risk of violence and mitigate crime.

Retailers have reported an increase in both the average number of shoplifting incidents and the amount of dollars lost due to shoplifting over the past year (National Retail Federation, The Impact of Retail Theft & Violence 2024).

Protecting store associates and customers, while reducing today’s levels of violence and retail crime, requires a whole-community approach and collaboration across all stakeholders.

SOURCE: 

Wolfe, C. New Study Shows Shoplifting Is Up 93% Since Before the COVID-19 Pandemic, Loss Prevention Magazine, 12/19/2024.
#protectionservices #securitystandards #publicsaftey  #mobilesecurity #securitythreats

 

Creating a Loss Prevention Culture: A Thoughtful, Strategic Approach

Creating a Loss Prevention Culture: A Thoughtful, Strategic Approach

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Frank Costa, President, Nexgen Protection Services

Set Up a Loss Prevention/Asset Protection Team

Creating a loss prevention culture requires a thoughtful, strategic approach. Here are four key steps to establish a cohesive and proactive loss prevention framework:

1. Define Your Mission and Scope

The first step in fostering an effective loss prevention culture is to clarify its focus, goals, and priorities. This involves defining the specific areas your company’s loss prevention efforts will address, such as waste management, operational inefficiencies, and workplace safety.

Equally important is determining how the success of your loss prevention culture will be measured. Beyond traditional metrics like shrink reduction, consider tracking waste, gross margin, accident frequency rate (AFR), safety compliance, and other indicators that align with your business objectives.

Establishing these foundational elements helps shape the structure of your loss prevention efforts, guiding leadership, field management, and store-level teams.

2. Assemble a Dynamic Team

A successful loss prevention culture thrives on a team with diverse skill sets. You need a mix of traditional loss prevention expertise and operational knowledge to effectively combat evolving tactics in organized retail crime and other complex loss events. This means having team members skilled in investigations as well as those with deep knowledge of business operations.

Building a robust loss prevention culture is about more than preventing theft; it’s about understanding how every facet of your business contributes to loss. A diverse team ensures you’re prepared to tackle challenges from multiple angles.

3. Foster a Unified Loss Prevention Environment

Building a true loss prevention culture requires teamwork and collaboration. Strong interdepartmental relationships and clear policies are essential for effective decision-making and risk mitigation. These policies provide employees with a framework to minimize errors, ensure proper data handling, and enforce compliance.

By collaborating with sales, operations, and other departments, loss prevention becomes seamlessly integrated into the business culture.

4. Leverage Technology for Scalable Growth

Investing in technology can significantly strengthen your loss prevention culture. While the initial costs may seem high, tools like incident management software and audit platforms with workflow automation can handle increased workloads without proportional increases in costs, making them ideal for scalable growth.

SOURCE: 

Wolfe, C. Why Human Resources and Loss Prevention Should Train Together, Loss Prevention Magazine, 12/20/2024.
#protectionservices #securitystandards #publicsaftey  #mobilesecurity #securitythreats

 

Improve Morale with Easy-to-Use Security Access Control for Employee Well Being

Improve Morale with Easy-to-Use Security Access Control for Employee Well Being

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Frank Costa, President, Nexgen Protection Services

Employee wellbeing extends beyond the four glass walls of the office. To support employee well being, offices need security access control solutions that are easy to use, flexible, and integrate smart technologies.

From hassle-free access to effortless key overrides, when it comes to employee wellbeing, the less friction and the more flexibility, the better. Simplifying security systems and giving employees the freedom to choose how they interact with them can lead to improved morale and, ultimately, increased productivity.

 

SOURCE: 

Welty, M. The Key to Wellbeing in the Office, Security Today, 11/12/2024.
#protectionservices #securitystandards #publicsaftey  #mobilesecurity #securitythreats

Do’s and Don’ts of GenAI for Security Metrics

Do’s and Don’ts of GenAI for Security Metrics

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Frank Costa, President, Nexgen Protection Services

 

Security teams must get it right—there’s no room for error.

Do you use ChatGPT or other AI generators for your business security? Regardless of how you implement GenAI, what truly matters is what you do—and don’t do.

There’s no doubt that GenAI models are powerful tools. When adopted responsibly, they can help streamline security protocols, optimize time, and more. However, it’s crucial to remain fully aware of the limitations of GenAI models.

For starters, never underestimate the importance of keeping the human touch in your work. As smart as AI might seem, it cannot capture the intangibles that come from human intuition.

AI lacks a sense of bias and is unaware of what constitutes correct or incorrect facts. Therefore, it is vital to proofread any AI-generated content and verify all facts before acting on the data.

GenAI models are trained on vast amounts of data from multiple sources, meaning there is always a risk that AI-generated content could contain plagiarized text.

 

SOURCE: 

Shelmire, A. Liars in the wires: Getting the most from GenAI without getting duped, Security Magazine, 09/19/2024.
#protectionservices #securitystandards #publicsaftey  #mobilesecurity #securitythreats

 

Building a Diverse, Resilient Team to Enhance Effectiveness

Building a Diverse, Resilient Team to Enhance Effectiveness

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Frank Costa, President, Nexgen Protection Services

 

Resilient teams possess four key traits that contribute to their success: collaboration, diverse skill sets, camaraderie, and positivity.

In today’s fast-paced and ever-changing business landscape, resilience is essential. It is the ability to respond to events or crises in a coordinated manner, minimizing damage and enabling a sustainable path forward. And it all starts with building resilient teams.

These teams are prepared to navigate disruptive events—or a series of events—with cohesion and precision. As a result, when they emerge on the other side, the need for damage control is minimal, and resuming operations and returning to business as usual is both straightforward and sustainable. That’s the goal.

Don’t avoid conflict—tackle it head-on. Even if it’s as subtle as a silent expression in a meeting, leave no stone unturned when it comes to gauging your team’s sentiments and perspectives. Build a culture of transparency and honesty, and make sure to listen to your people.

 

SOURCE: 

Horton, M. Building organizational resilience for sustainable success, Security Magazine, 10/03/2024.
#protectionservices #securitystandards #publicsaftey  #mobilesecurity #securitythreats

 

Aligning your metrics to key security processes within the organization is what’s really important. The challenge is to measure the right things.

Understand What Security Processes Are Essential For The Business To Succeed

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Frank Costa, President Nexgen Protection Services – 

Aligning your metrics to key security processes within the organization is what’s really important.  The challenge is to measure the right things.

Security managers need to speak to senior leaders in familiar business language, offering measurable results that correlate with investment. Without compelling metrics, security managers and their budgets rely largely on the intuition of company leadership.

Experts agree, saying what’s important isn’t just about the numbers used but how those measures highlight that business story while solving problems to further business goals.

 

SOURCE: 

Randolph, C. Metrics that matter: How security professionals can show value, Security Magazine, 11/05/2024.
#protectionservices #securitystandards #publicsaftey  #mobilesecurity #securitythreats

 

Organizations Must Be Ready to Assess Potential Security Risks to Protect Everyone

Organizations Must Be Ready to Assess Potential Security Risks to Protect Everyone

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Frank Costa, President Nexgen Protection Services – 

Security leaders across environments — spanning retail stores, corporate businesses, residential communities and cities — should prepare for threats that will require fast and informed action. We all have experienced major cultural moments, including the 2020 election, COVID-19 pandemic, and nationwide protests. 

It is critical for organizations to put in place security protocols to preserve employee and public safety while respecting the rights of citizens.  Creating a plan and protocols to address these incidents will help you ensure a coordinated response.

  • Establish communication protocols. Create clear communication protocols that explain how information will flow to key parties, such as store or business leadership, employees, customers, neighboring businesses and law enforcement.

  • Assess physical defense measures. How can you protect your building from damage or control the flow of traffic and people?

  • Promote de-escalation tactics. Reinforce your communication protocols during this training. Ensure that the safety of every employee and customer is the number one priority, reminding them to not get involved if physical violence occurs.

  • Implement safety technology. Cameras, alarms, motion detectors, and motion-triggered lights can all bring visibility to situations, add necessary deterrence if you make the decision to close a location, and gather evidence to help law enforcement pursue bad actors. Revisit your existing security investments to assess their capabilities, and consider whether you need new solutions to cover your gaps.   

 

SOURCE: 

Kelley, M. 3 potential security risks to stay ahead of post-election, Security Magazine, 11/20/2024.
#protectionservices #securitystandards #publicsaftey  #mobilesecurity #securitythreats

 

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Mitigating fraud, theft and scam risks within financial institutions

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Frank Costa, President Nexgen Protection Services – 

Social engineering schemes have been such an easy way for fraudsters to get money. To guard against this fraud exposure, banks and financial institutions have to work just as hard as the fraudsters, and stay on top of any new threats that emerge. 

One of the best ways to defeat a social engineering scam requesting payment is to make a phone call to a number that is on file and ask if the person you received the request from really sent those instructions. 

Confirming with the appropriate person on file through a verbal phone call that a funds transfer request can proceed is a smart way to identify scam (fraud) attempts. With possibly hundreds of thousands or even millions of dollars at stake, it’s worth taking the extra time to confirm the validity of a funds transfer request.

SOURCE: 

Alger, J. Mitigating fraud, theft and scam risks within financial institutions, 12/2/2024.
#protectionservices #securitystandards #publicsaftey  #mobilesecurity #securitythreats

 

Security Firm Agents Identify Threats That AI Simply Cannot

Security Firm Agents Identify Threats That Artificial Intelligence (AI) Simply Cannot

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Frank Costa, President Nexgen Protection Services – 

Artificial intelligence (AI) has become deeply integrated into both our personal and professional lives. From dynamic pricing to healthcare diagnostics, businesses across sectors leverage AI to improve efficiency and outcomes.

AI can efficiently sift through thousands of résumés, highlighting candidates with the right keywords for specific roles.  Human recruiters excel at evaluating soft skills, emotional intelligence, and adaptability—traits that are crucial to success in almost any role. These insights come through interviews, personal interactions, and even informal conversations that AI simply cannot replicate.

Combining AI’s strengths with human intuition, organizations can build diverse, talented teams that support long-term success.

SOURCE: 

Ruiz, V. Background Checks for Security Businesses, Security Info Watch Magazine, 11/7/2024.
#protectionservices #securitystandards #publicsaftey  #mobilesecurity #securitythreats

 

Background Checks Can Spot Red Flags On Applications

Background Checks Can Spot Red Flags On Applications

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Frank Costa, President Nexgen Protection Services – 

For security integrators and consultants, background checks play an obviously vital role, as many employees are placed in a position of high trust for customers.   

During the hiring process, a company may conduct a background check to ensure that a candidate does not have a criminal background that could create a danger in the workplace or is being truthful about their employment history. 

Background checks verify a wealth of information about prospective candidates:

 

Identity: 

Background checks can help verify a person’s identity. Checking against records like social security numbers and fingerprint databases ensures that a person is actually who they say they are and has no malicious intentions.

 

Credit: 

Depending on who conducts a background check, it may include a detailed or abbreviated credit history report. Credit history is a crucial determinant of whether a lender will approve a loan to someone, while employers can check a prospective employee’s credit history to gauge how responsible they might be.

 

Criminal history: 

Background check providers will compare a person against several criminal databases on a state, national, and international level to ensure any relevant criminal charges in an applicant’s past are brought to light. Knowing this information is especially important for employers, especially for jobs in the security industry.

 

Employment, academic, and licensure verification: 

Background checks can also verify essential qualifications such as employment history, academic credentials, and licenses. Since these qualifications are often legally required for jobs, verifying them with a background check ensures that new hires meet all legal requirements.

 

SOURCE: 

Coats, K. Background Checks for Security Businesses, Security Info Watch Magazine, 11/19/2024.
#protectionservices #securitystandards #publicsaftey  #mobilesecurity #securitythreats