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By Frank Costa, President, Nexgen Protection Services In many states—including New Jersey—retailers are legally permitted to detain suspected shoplifters. However, this authority comes with serious responsibility. If you’re a store owner, manager, or loss prevention officer, and your store has a policy allowing detention of shoplifters, it is critical to establish clear guidelines and provide […]
By Frank Costa, President, Nexgen Protection Services A holistic loss prevention strategy combines cutting-edge technology with a strong culture of awareness and collaboration. The Role of Technology in Proactive Loss Prevention In today’s retail environment, adopting advanced technologies is essential to effective loss prevention. Modern tools such as AI-powered video monitoring systems do more than […]
By Frank Costa, President, Nexgen Protection Services A loss control program is a coordinated set of actions or practices that help locate and address potential risks for a business. The program could evaluate losses from employee theft, financial difficulties from claims or lawsuits, and other risks. A tailored loss control program reduces risk and mitigates […]
By Frank Costa, President, Nexgen Protection Services Credential harvesting is a serious threat to your organization’s online security and privacy. It can lead to identity theft, financial fraud, account takeover, and unauthorized access to confidential information—affecting both your employees and your users. Social engineering and phishing attacks are commonly used to compromise retailers’ systems and […]
By Frank Costa, President, Nexgen Protection Services Security operations rarely generate profit for the organization. While security is seldom recognized for all the preventive work done, it is often praised for responding to incidents—although this response typically represents only a small, yet critical, portion of our time. We should focus more on demonstrating our value […]
By Frank Costa, President, Nexgen Protection Services There are several ways to quantify security ROI, including cost savings from prevented breaches, regulatory compliance, and enhanced business continuity. At its core, ROI is a financial metric that evaluates the profitability of an investment. In the context of security, ROI refers to the financial benefits gained from […]
By Frank Costa, President, Nexgen Protection Services Retail shrinkage, or “shrink,” refers to the difference between the inventory a retail company is supposed to have on hand according to their records and the actual inventory physically verified in-store. This loss of inventory is primarily caused by factors such as shoplifting, organized retail crime, employee theft, […]
By Frank Costa, President, Nexgen Protection Services While active shooter events—where individuals enter a space with the intent to kill—are relatively rare, the most common gun-related incidents are often the result of personal disputes that escalate into violence. Other frequent incidents include weapons being discovered but not used, as well as shooting threats. Two of […]
By Frank Costa, President, Nexgen Protection Services Is your organization struggling with low staff morale? Here are a few telltale signs to watch for: Absenteeism and Presenteeism Low morale often leads to employees either frequently missing work (absenteeism) or coming to work but not fully engaging (presenteeism). Frequent Conflicts While conflict is natural in any […]
By Frank Costa, President, Nexgen Protection Services The U.S. economy entered 2025 with momentum, but uncertainty looms as debates over immigration, tariffs, deregulation, and taxes continue to shape the economic outlook. This mix of policy discussions creates a complex and unclear narrative for the future. Effective retail loss prevention requires a blend of security technologies—such […]
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