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By Frank Costa, President, Nexgen Protection Services Credential harvesting is a serious threat to your organization’s online security and privacy. It can lead to identity theft, financial fraud, account takeover, and unauthorized access to confidential information—affecting both your employees and your users. Social engineering and phishing attacks are commonly used to compromise retailers’ systems and […]
By Frank Costa, President, Nexgen Protection Services Security operations rarely generate profit for the organization. While security is seldom recognized for all the preventive work done, it is often praised for responding to incidents—although this response typically represents only a small, yet critical, portion of our time. We should focus more on demonstrating our value […]
By Frank Costa, President, Nexgen Protection Services There are several ways to quantify security ROI, including cost savings from prevented breaches, regulatory compliance, and enhanced business continuity. At its core, ROI is a financial metric that evaluates the profitability of an investment. In the context of security, ROI refers to the financial benefits gained from […]
By Frank Costa, President, Nexgen Protection Services Retail shrinkage, or “shrink,” refers to the difference between the inventory a retail company is supposed to have on hand according to their records and the actual inventory physically verified in-store. This loss of inventory is primarily caused by factors such as shoplifting, organized retail crime, employee theft, […]
By Frank Costa, President, Nexgen Protection Services While active shooter events—where individuals enter a space with the intent to kill—are relatively rare, the most common gun-related incidents are often the result of personal disputes that escalate into violence. Other frequent incidents include weapons being discovered but not used, as well as shooting threats. Two of […]
By Frank Costa, President, Nexgen Protection Services Is your organization struggling with low staff morale? Here are a few telltale signs to watch for: Absenteeism and Presenteeism Low morale often leads to employees either frequently missing work (absenteeism) or coming to work but not fully engaging (presenteeism). Frequent Conflicts While conflict is natural in any […]
By Frank Costa, President, Nexgen Protection Services The U.S. economy entered 2025 with momentum, but uncertainty looms as debates over immigration, tariffs, deregulation, and taxes continue to shape the economic outlook. This mix of policy discussions creates a complex and unclear narrative for the future. Effective retail loss prevention requires a blend of security technologies—such […]
By Frank Costa, President, Nexgen Protection Services How Sensible Gun Laws Can Help: Gun Safety Sensible gun laws can reduce easy access to dangerous weapons. We must establish a culture of gun safety. Reducing Access Firearm access should be restricted for youth and individuals at risk of harming themselves or others. Accountability The gun industry […]
Frank Costa, President, Nexgen Protection Services, on the Need for Crisis Management A well-communicated and effectively executed crisis management plan significantly increases the likelihood of mitigating the effects of a crisis, regardless of the circumstances. The response component of a crisis plan must account for the unpredictable nature of emergencies while providing a structured approach […]
Frank Costa, President, Nexgen Protection Services, on the Need for Advanced Technology Recent advancements in machine learning and deep learning have significantly enhanced the capabilities of video analytics, driving increased interest across industries. Along with improved accuracy and efficiency, these technologies have become more cost-effective and accessible. As a result, organizations are looking beyond traditional […]
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