Deescalation & Conflict Resolution: Strategies for a Secure Workplace
Frank Costa, President Nexgen Protection Services –
Ensuring a secure and harmonious workplace involves effectively managing conflicts and potential violence. This is where the concepts of de-escalation and conflict intervention become essential tools for promoting safety and preventing workplace violence.
Focus is on the identification and management of aggressive behaviors and empowering employees to respond to those behaviors in a way that minimizes the risk of injury—whether psychological, social, or physical—to the person in crisis or the staff.
Utilize these three non-content elements to create comfort in a stressful situation –
Tone of voice.
If what you say doesn’t match how you say it, trust is lost. Adopting a soft, quiet tone of voice helps quiet people down to ensure they can hear you.
Proximity.
During de-escalation, responders tend to come closer to the individual in distress to try and influence them. Give the individual in crisis the space they need to feel safe. Sometimes even miming touching the person on the upper arm can signal support and safety.
Space to vent.
Although safety must always come first, the best conversations take place with comfort for both parties, and if someone is not comfortable, it is important that we give them some room to get that discomfort out of the way.
SOURCE:
Meyer, C. Breaking Through to Better Communication During De-Escalation, 11/1/2024.
#protectionservices #securitystandards #publicsaftey #mobilesecurity #securitythreats
Mitigating fraud, theft and scam risks within financial institutions
Frank Costa, President Nexgen Protection Services –
Social engineering schemes have been such an easy way for fraudsters to get money. To guard against this fraud exposure, banks and financial institutions have to work just as hard as the fraudsters, and stay on top of any new threats that emerge.
One of the best ways to defeat a social engineering scam requesting payment is to make a phone call to a number that is on file and ask if the person you received the request from really sent those instructions.
Confirming with the appropriate person on file through a verbal phone call that a funds transfer request can proceed is a smart way to identify scam (fraud) attempts. With possibly hundreds of thousands or even millions of dollars at stake, it’s worth taking the extra time to confirm the validity of a funds transfer request.
SOURCE:
Alger, J. Mitigating fraud, theft and scam risks within financial institutions, 12/2/2024.
#protectionservices #securitystandards #publicsaftey #mobilesecurity #securitythreats
Diversity & Inclusion In the Workplace – Fostering Understanding and Fairness
Frank Costa, President Nexgen Protection Services –
Federal laws prohibit discrimination based on characteristics like race, sex, religion, and disability. Promoting diversity and inclusion in the workplace encourages innovation, improves morale, and helps attract top talent. Training on bias, cultural differences, and inclusivity helps employees understand and respect their coworkers’ diverse backgrounds.
To foster diversity and inclusion in the workplace:
- Foster supportive dialogues.
Encourage your employees to be vulnerable and honest. Don’t pretend that it’s all business as usual in the face of major political events. Instead, set up open, empathetic spaces for people to process and come together. - Reaffirm your commitment to your values.
Many company leaders talk about diversity, equity, and inclusion, but this is a chance to live up to your commitments and make sure your actions match your words. Take a moment to let your employees know that no matter what’s happening outside company walls, within them, your leaders are committed to fostering safe, inclusive environments where all employees feel empowered to be their best selves and do their best work. - Train everyone in inclusion.
Make sure all of your team members—not just people leaders, but also more junior employees and individual contributors—understand what it means to foster an inclusive environment and are clear on the role they play in doing so. Provide training and resources that give employees the skills to practice inclusivity at work.
SOURCE:
Ruiz, V. B3 Essential Employee Trainings For Your Company Curriculum, 10/7/2024.
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