Understand What Security Processes Are Essential For The Business To Succeed
Frank Costa, President Nexgen Protection Services –
Aligning your metrics to key security processes within the organization is what’s really important. The challenge is to measure the right things.
Security managers need to speak to senior leaders in familiar business language, offering measurable results that correlate with investment. Without compelling metrics, security managers and their budgets rely largely on the intuition of company leadership.
Experts agree, saying what’s important isn’t just about the numbers used but how those measures highlight that business story while solving problems to further business goals.
SOURCE:
Randolph, C. Metrics that matter: How security professionals can show value, Security Magazine, 11/05/2024.
#protectionservices #securitystandards #publicsaftey #mobilesecurity #securitythreats
Organizations Must Be Ready to Assess Potential Security Risks to Protect Everyone
Frank Costa, President Nexgen Protection Services –
Security leaders across environments — spanning retail stores, corporate businesses, residential communities and cities — should prepare for threats that will require fast and informed action. We all have experienced major cultural moments, including the 2020 election, COVID-19 pandemic, and nationwide protests.
It is critical for organizations to put in place security protocols to preserve employee and public safety while respecting the rights of citizens. Creating a plan and protocols to address these incidents will help you ensure a coordinated response.
- Establish communication protocols. Create clear communication protocols that explain how information will flow to key parties, such as store or business leadership, employees, customers, neighboring businesses and law enforcement.
- Assess physical defense measures. How can you protect your building from damage or control the flow of traffic and people?
- Promote de-escalation tactics. Reinforce your communication protocols during this training. Ensure that the safety of every employee and customer is the number one priority, reminding them to not get involved if physical violence occurs.
- Implement safety technology. Cameras, alarms, motion detectors, and motion-triggered lights can all bring visibility to situations, add necessary deterrence if you make the decision to close a location, and gather evidence to help law enforcement pursue bad actors. Revisit your existing security investments to assess their capabilities, and consider whether you need new solutions to cover your gaps.
SOURCE:
Kelley, M. 3 potential security risks to stay ahead of post-election, Security Magazine, 11/20/2024.
#protectionservices #securitystandards #publicsaftey #mobilesecurity #securitythreats
Soft Skills Pay Off for Retailers Creating Safer Workplaces
Frank Costa, President Nexgen Protection Services –
De-escalating volatile situations starts with communication skills, which can help in understanding and then talking down a challenging customer. The overall goal in this stage is to calm the person down and bring him or her to a more reasonable interaction.
For sales floor associates, framing a conversation around collaboration or finding a solution to appease the customer is another tactic that can de-escalate a volatile shopper into a satisfied one.
Communication skills have broad benefits, helping sales associates communicate and provide customer service to shoppers who may enter a store in an aggressive mood.
Non Confrontational engagement with customers through the sharing of knowledge and tools on mitigating volatile situations ensures everyone is able to enjoy the shopping experience.
SOURCE:
Mosqueda, S. Soft Skills Pay Off for Retailers Creating Safer Workplaces, Security Management, 2/12/2024.
#protectionservices #securitystandards #publicsaftey #mobilesecurity #securitythreats
