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Frank Costa, President, Nexgen Protection Services The future of network security is both exciting and challenging. Organizations must stay ahead of emerging trends by building agile security strategies that are adaptable to the rapidly evolving threat landscape. Retailers, in particular, must demonstrate daily flexibility to protect their workers, meet sales goals, and attract customers—all while […]
Frank Costa, President, Nexgen Protection Services Security teams must get it right—there’s no room for error. Do you use ChatGPT or other AI generators for your business security? Regardless of how you implement GenAI, what truly matters is what you do—and don’t do. There’s no doubt that GenAI models are powerful tools. When adopted […]
Frank Costa, President, Nexgen Protection Services Resilient teams possess four key traits that contribute to their success: collaboration, diverse skill sets, camaraderie, and positivity. In today’s fast-paced and ever-changing business landscape, resilience is essential. It is the ability to respond to events or crises in a coordinated manner, minimizing damage and enabling a sustainable […]
Frank Costa, President Nexgen Protection Services – Aligning your metrics to key security processes within the organization is what’s really important. The challenge is to measure the right things. Security managers need to speak to senior leaders in familiar business language, offering measurable results that correlate with investment. Without compelling metrics, security managers and their […]
Frank Costa, President Nexgen Protection Services – Security leaders across environments — spanning retail stores, corporate businesses, residential communities and cities — should prepare for threats that will require fast and informed action. We all have experienced major cultural moments, including the 2020 election, COVID-19 pandemic, and nationwide protests. It is critical for organizations to […]
Frank Costa, President Nexgen Protection Services – De-escalating volatile situations starts with communication skills, which can help in understanding and then talking down a challenging customer. The overall goal in this stage is to calm the person down and bring him or her to a more reasonable interaction. For sales floor associates, framing a conversation […]
Frank Costa, President Nexgen Protection Services – Ensuring a secure and harmonious workplace involves effectively managing conflicts and potential violence. This is where the concepts of de-escalation and conflict intervention become essential tools for promoting safety and preventing workplace violence. Focus is on the identification and management of aggressive behaviors and empowering employees to respond […]
Frank Costa, President Nexgen Protection Services – Social engineering schemes have been such an easy way for fraudsters to get money. To guard against this fraud exposure, banks and financial institutions have to work just as hard as the fraudsters, and stay on top of any new threats that emerge. One of the best ways […]
Frank Costa, President Nexgen Protection Services – Federal laws prohibit discrimination based on characteristics like race, sex, religion, and disability. Promoting diversity and inclusion in the workplace encourages innovation, improves morale, and helps attract top talent. Training on bias, cultural differences, and inclusivity helps employees understand and respect their coworkers’ diverse backgrounds. To foster […]
Frank Costa, President Nexgen Protection Services – Artificial intelligence (AI) has become deeply integrated into both our personal and professional lives. From dynamic pricing to healthcare diagnostics, businesses across sectors leverage AI to improve efficiency and outcomes. AI can efficiently sift through thousands of résumés, highlighting candidates with the right keywords for specific roles. Human […]
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