By Frank Costa, President, Nexgen Protection Services

Security officers, controllers, and analysts are often the first to spot a vulnerability, suspicious behavior, or emerging threat. But if they don’t feel safe raising concerns, critical intelligence can be lost.

Google’s Project Aristotle identified psychological safety as a key factor associated with effective teams—creating an environment where people can speak up, ask questions, and acknowledge mistakes without fear of embarrassment or punishment.

For security organizations, this matters. Leaders who actively listen, encourage reporting, and respond constructively can help turn front-line observations into actionable intelligence.

A strong security culture isn’t just about procedures—it’s about creating a team where every voice can contribute to protecting people, property, and operations.

Sources:
Google re. (n.d.). Understand team effectiveness.
Security Management. (n.d.). Psychological safety.

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