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The ROI of Security: Preventing Breaches Leads to Profit and Trust

The ROI of Security: Preventing Breaches Leads to Profit and Trust

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By Frank Costa, President, Nexgen Protection Services

There are several ways to quantify security ROI, including cost savings from prevented breaches, regulatory compliance, and enhanced business continuity.

At its core, ROI is a financial metric that evaluates the profitability of an investment. In the context of security, ROI refers to the financial benefits gained from investing in security measures relative to the costs incurred. Calculating ROI can be complex in this context due to the intangible nature of many security benefits, such as risk mitigation and enhanced reputation.

Consumers are increasingly concerned about the security of their personal information. Businesses that prioritize security not only differentiate themselves from competitors but also build trust with customers. A strong security posture demonstrates a company’s commitment to protecting customer data, enhancing brand loyalty and attracting new customers.

 

Wood CPP, P. (March 17, 2025). How to Measure Your Security and Resilience ROI. Security Management.

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Top Ten Factors to Consider to Offset Shrink

Top Ten Factors to Consider to Offset Shrink

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By Frank Costa, President, Nexgen Protection Services

Retail shrinkage, or “shrink,” refers to the difference between the inventory a retail company is supposed to have on hand according to their records and the actual inventory physically verified in-store. This loss of inventory is primarily caused by factors such as shoplifting, organized retail crime, employee theft, human or paperwork errors, vendor fraud, and other related issues. Shrink can significantly harm a retail business, eroding profits that are vital to its survival.

By taking a closer look at these and other challenges, as well as addressing the practices, concerns, and opportunities within stores, retailers can make an immediate and impactful difference in shrink performance. 

While some factors may be beyond our control, there are several areas that can be addressed directly to mitigate shrink:

  1. Unsatisfactory Customer Service
    Poor customer service can drive away shoppers and create an environment where theft goes unnoticed.
  2. Poor Operational Controls
    Weak operational processes and oversight allow opportunities for shrink to occur, whether through inefficiencies or gaps in security.
  3. Lack of Store Cleanliness
    A cluttered or dirty store can create hiding spots for stolen goods and negatively impact inventory management.
  4. Substandard Merchandising Practices
    Disorganized product displays and poorly stocked shelves can increase theft opportunities and lead to inventory discrepancies.
  5. Ineffective Hiring Practices
    Hiring unqualified or dishonest employees increases the risk of theft, either by employees themselves or by facilitating external criminals.
  6. Cluttered Stockrooms
    Messy or disorganized stockrooms make it harder to track inventory and may contribute to inventory losses going unnoticed.
  7. Unattended and Untidy Fitting Rooms
    Fitting rooms that are poorly maintained or left unattended provide opportunities for customers to steal items without being caught.
  8. Poor Attention to Detail
    A lack of attention to small details—like inventory discrepancies, damaged goods, or missing items—can compound shrink over time.
  9. Unmotivated or Uninspired Employees
    Employees who are disengaged or unmotivated may fail to notice suspicious activities, contributing to losses.
  10. Closed Minds
    A reluctance to adopt new technologies or strategies in loss prevention can result in missed opportunities to reduce shrink.

By addressing these common characteristics and improving the practices that lead to shrink, retailers can better protect their profits and ensure long-term business success.

 

Source:
Brittain, LPC, J. (February 6, 2025). 10 Common Characteristics of High-Shrink Stores. Loss Prevention Magazine.

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Loss Prevention in an Uncertain Economic Outlook

Loss Prevention in an Uncertain Economic Outlook

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By Frank Costa, President, Nexgen Protection Services

The U.S. economy entered 2025 with momentum, but uncertainty looms as debates over immigration, tariffs, deregulation, and taxes continue to shape the economic outlook. This mix of policy discussions creates a complex and unclear narrative for the future.

Effective retail loss prevention requires a blend of security technologies—such as access control systems, alarm networks, and cybersecurity tools—alongside robust organizational policies and ongoing staff training. However, for these strategies to succeed, leadership must gain full buy-in from employees and continuously refine their approach.

While deregulation and tax cuts could offer a boost, immigration restrictions and tariffs present risks that could negatively impact the economy. Though recent economic data remains strong, the potential for downside risks remains a concern.

The ultimate goal of loss prevention should be to minimize losses before they occur. Achieving this requires a sustainable, proactive program built on three core principles: consistency, visibility, and innovation.

Source:
Wolfe, C. (March 4, 2025). NRF Chief Economist Says Data ‘Remains Strong’ But Public Policy Uncertainties ‘Blur the Economic Outlook’ for 2025. Loss Prevention Magazine.

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Reducing the Imminent Risk of Lethality Through Sensible Gun Laws and a Culture of Safety

Reducing the Imminent Risk of Lethality Through Sensible Gun Laws and a Culture of Safety

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By Frank Costa, President, Nexgen Protection Services

How Sensible Gun Laws Can Help:

  1. Gun Safety
    • Sensible gun laws can reduce easy access to dangerous weapons.
    • We must establish a culture of gun safety.
  2. Reducing Access
    • Firearm access should be restricted for youth and individuals at risk of harming themselves or others.
  3. Accountability
    • The gun industry must be held accountable. There should be adequate oversight regarding the marketing and sale of guns and ammunition.
  4. Engagement
    • We need to engage responsible gun dealers and owners in finding solutions.
  5. Mandatory Training and Licensing
    • Insist on mandatory training and licensing for gun owners.
  6. Safe Storage
    • Require safe and secure gun storage to prevent unauthorized access.

Addressing the Underlying Contributors to Gun Violence:
To reduce risks and build resilience in individuals, families, and communities, we must focus on these key areas:

  1. Public Health Solutions
    • Gun violence should be recognized as a critical and preventable public health issue.
  2. Comprehensive Solutions
    • Support the creation and implementation of community safety plans that prioritize prevention and intervention.
  3. Trauma, Connection, and Services
    • Expand access to high-quality, culturally competent, and coordinated social, emotional, and mental health services. These services should specifically address the impact of trauma.

Source:
Gun Violence Must Stop. Here’s What We Can Do to Prevent More Deaths. Prevention Institute.

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Response Time Has a Significant Impact on Crisis Outcomes

Response Time Has a Significant Impact on Crisis Outcomes

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Frank Costa, President, Nexgen Protection Services, on the Need for Crisis Management

A well-communicated and effectively executed crisis management plan significantly increases the likelihood of mitigating the effects of a crisis, regardless of the circumstances. The response component of a crisis plan must account for the unpredictable nature of emergencies while providing a structured approach to managing related activities. Developing a plan that enables swift, confident, and appropriate responses is essential for effective crisis resolution.

During a crisis, it is crucial to quickly assess the situation, determine its severity, identify the need for medical, police, or fire response, implement evacuation protocols, secure assets, and communicate efficiently with all relevant agencies through a structured system. A primary objective of crisis management planning is to establish standardized responses for these critical actions, ensuring they can be applied to a wide range of crisis scenarios.

In any crisis, delivering a fast, efficient, and appropriate response is vital. This process should be guided by a well-defined crisis response framework, reinforced by strong communication strategies and resources.

Source:
Brittain, J. (February 24, 2025). AP Fundamentals: Crisis Response. Loss Prevention Magazine.

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People Counting Technology Enhances Security and Provides Key Customer Insights

People Counting Technology Enhances Security and Provides Key Customer Insights

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Frank Costa, President, Nexgen Protection Services, on the Need for Advanced Technology

Recent advancements in machine learning and deep learning have significantly enhanced the capabilities of video analytics, driving increased interest across industries. Along with improved accuracy and efficiency, these technologies have become more cost-effective and accessible. As a result, organizations are looking beyond traditional security applications to leverage video analytics for business optimization and operational efficiency.

People counting and crowd estimation tools initially gained traction among retailers for health and safety applications. Today, with continued technological advancements, these analytics have evolved into essential tools for a wide range of applications.

With people counting analytics, management can access actionable insights while eliminating the need for labor-intensive, manual foot traffic and occupancy tracking. Retail organizations use this data both for real-time responses and to inform strategic business decisions.

Retailers can analyze customer behavior, calculate conversion rates, and assess the ratio of visitors to actual buyers. Beyond sales and marketing insights, people counting tools also enhance store security. By analyzing historical data, management can determine peak hours and seasonal trends to optimize staffing levels.

Additionally, people counting technology enables real-time security alerts. The system can notify security teams of potential risks, such as individuals or groups spending prolonged periods unsupervised in high-value aisles. This allows management to assess whether increased monitoring or intervention is necessary.

Source:
Ebeid, N. (February 25, 2025). 3 Ways to Leverage People Counting for Operational Efficiencies. Loss Prevention Magazine.

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Loss Prevention Teams Seamlessly Integrate Tech, People, & Process to Mitigate Risk

Loss Prevention Teams Seamlessly Integrate Tech, People, & Process to Mitigate Risk

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Frank Costa, President, Nexgen Protection Services, on the Need for Advanced Loss Prevention Strategies

Organizations today face increasing challenges related to loss prevention, operational efficiency, and data management. With the rise in organized crime, evolving compliance standards, and growing operational complexities, the need for a coordinated, comprehensive approach to loss prevention and risk management has never been more urgent.

Not only has the financial impact of organized retail crime surged in recent years, but safety concerns for both shoppers and employees have also intensified. In response, loss prevention teams are adopting a unified ecosystem that seamlessly integrates technology, personnel, and processes to mitigate risk and enhance security.

Source:
Skidmore, B. (November 14, 2024). WHITEPAPER: Holistic Loss Prevention: A People-Driven, Tech-Enabled Ecosystem. Loss Prevention Magazine.

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Unforeseen Threats Necessitate Enhanced Security in Educational Institutions

Unforeseen Threats Necessitate Enhanced Security in Educational Institutions

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Frank Costa, President, Nexgen Protection Services, on the Need for More Robust Security in Schools

In an era of evolving threats and unforeseen challenges, ensuring the safety of students, staff, and faculty in K-12 schools is of paramount importance. Security in educational institutions must go beyond traditional measures, adopting a multilayered, multifactor approach that integrates technology, personnel training, and emergency preparedness.

K-12 security professionals can reduce risk by implementing strategies grounded in the core principles of prevention, mitigation, preparedness, response, and recovery. 

Establishing strong partnerships with local law enforcement, fire departments, and emergency medical services—both during simulations and in real-world scenarios—is essential. Collaboration ensures a swift and coordinated response in emergencies, maximizing the effectiveness of preparedness plans.

Whether it’s students remembering not to prop open exterior doors, teachers understanding the appropriate steps to take during emergencies, or school administrators managing communication with parents and first responders—everyone plays a critical role in maintaining a safe school environment.

Source:
Hanson, B. (March 24, 2025). Ballistic-Resistant Solutions for Schools: Trends and Best Practices. Security Magazine.

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Trusted Sources, Such as the Federal Government, Are Scamming Americans

Trusted Sources, Such as the Federal Government, Are Scamming Americans

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Frank Costa, President, Nexgen Protection Services, on how scammers impersonate trusted agencies:

Scamming is on the rise. Scammers are impersonating trusted government agencies to steal people’s personal information and money. Many Americans are being tricked into granting access to their financial information by fraudsters posing as reputable organizations such as the Internal Revenue Service (IRS), Amazon, and the United States Postal Service (USPS).

These scamming tactics send texts, phone messages, and emails with alarming phrases like “Your account has been locked” or “Due to unusual activity.” These scare tactics exploit victims’ judgment in moments of fear and panic, coercing them into revealing personally identifiable information and granting access to their financial accounts.

Source:
(March 26, 2025). Scammers Impersonated USPS More Than Other Organizations. Security Magazine.

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#ProtectionServices #SecurityStandards #PublicSafety #MobileSecurity #SecurityThreats

 

Ghost-Ransomeware-Attack

Ghost Ransomware Widespread Attacks on Organizations Internet-Facing Devices

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Frank Costa, President, Nexgen Protection Services on Ghost Ransomware: 

The Cybersecurity and Infrastructure Security Agency (CISA), the Federal Bureau of Investigation (FBI), and the Multi-State Information Sharing and Analysis Center (MS-ISAC) have issued a joint advisory on Ghost ransomware (also known as Cring).

The advisory, which is primarily aimed at network defenders, provides critical details on Ghost ransomware activities, including:

  • Indicators of compromise (IOCs)
  • Tactics, techniques, and procedures (TTPs)
  • Detection methods

The data used to compile the advisory comes from FBI investigations into Ghost ransomware incidents. It highlights how Ghost actors are launching widespread attacks by targeting organizations that use outdated software and firmware on internet-facing devices. These threat actors often exploit publicly available code linked to Common Vulnerabilities and Exposures (CVEs) to gain access to vulnerable systems.

The advisory urges network defenders to carefully assess the risks and take appropriate measures to mitigate them. CISA also recommends reviewing the advisory and implementing its suggested mitigations. For additional guidance on ransomware protection, detection, and response, refer to the #StopRansomware initiative and the associated guide. More information on CISA’s Cross-Sector Cybersecurity Performance Goals (CPGs), including recommended baseline protections, is available on their website.

Source:
Alger, J. (February 21, 2025). CISA and FBI Issue Warning for Ghost Ransomware Activity. Security Magazine.
Hashtags: #protectionservices #securitystandards #publicsafety #mobilesecurity #securitythreats