Ways to Defuse a Potentially Dangerous Situations
Frank Costa, President Nexgen Protection Services –
The unfortunate state-of-affairs surrounding safety and security throughout the country about hostile events has increased in all industries over the years.
Security Details follow these five strategies to defuse a situation from becoming violent.
- Scan for signs of tension.
In order to de-escalate conflict, security officers must first be aware of what that conflict might look like. Raised voices or facial expressions change as anger rises. Brows furrow, lips tend to form a thin line, nostrils flare and the face also may blush and turn redder as anger builds. You may also spot tension in the body with clenched fists, stiff shoulders and even sweating. All of these physical signs may indicate that a situation is heating up and requires intervention.
- Establish authority and intention.
It’s important to calm those involved without having to take any additional measures. Defusing a situation before it becomes a problem is far superior to reacting to violence as it occurs.
- Be calm in your voice and demeanor.
Approach the situation directly, but calmly. Speak with a calm authority. Clearly outline the policy of the event or venue.
- Show them that you’re listening.
Active listening is a great tool to help those around you understand that they are being heard.
- Define a resolution.
Effectively work through a resolution to make sure things don’t escalate again. The resolution may be that both parties must be removed from the area, facility or event in order to maintain safety.
No two conflicts are alike, and different strategies may be needed in order to resolve that specific dispute. Defusing the situation should be the first step before using other tactics that may intensify a potentially dangerous situation further. Security guards are specifically trained to handle potentially dangerous situations while keeping people safe and secure.
SOURCE:
Hill, W., Pendants Thwart Panic, 87.01.2023. Security Today.
#protectionservices #securitystandards #publicsaftey #mobilesecurity #securitythreats
Retailers have become increasingly vulnerable to riots and looting.
Frank Costa, President Nexgen Protection Services –
Businesses must strike a balance between providing a seamless shopping experience and implementing robust security measures.
Modern surveillance systems incorporate high-resolution cameras that provide clear, detailed footage of your store. AI-powered surveillance can identify suspicious activity, track customer movements, and even analyze customer behavior to optimize store layouts and product placements.
Staying updated with these technologies is not just a matter of protecting your assets; it’s about providing a secure, enjoyable shopping experience for your customers.
SOURCE:
Wolfe, C., Storefront Security and Emergency Response 2024, 07.09.2024.
#protectionservices #securitystandards #publicsaftey #mobilesecurity #securitythreats
Situational Crime Prevention (SPC) is a Primary Prevention Measure
Frank Costa, President Nexgen Protection Services –
Situational crime prevention (SCP) is a primary prevention strategy that aims to reduce the likelihood and severity of crime by making it more difficult for criminals to commit acts or by reducing the rewards. SCP focuses on changing the situation rather than the characteristics of criminals.
SCP is based on two theoretical premises: opportunity theory, which states that opportunity makes the thief, and rational choice theory, which states that offenders make choices. SCP techniques can fall into five main categories:
Increasing risk – This can be done by reducing the number of suitable targets, adding guardians, or increasing surveillance.
Reducing rewards – This can be done by making it harder for criminals to climb buildings or structures, or by using anti-theft paint to identify stolen items.
Reducing provocations – This can be done by removing excuses that offenders may use to justify their actions.
Removing excuses – This can be done by sloping seats at bus shelters to prevent people from sleeping on them.
Increasing effort – This can be done by improving street lighting.
SOURCE:
Burton, B., Situational Crime Prevention: An Introduction, LPRC Research Center, 07.24.2024.
#protectionservices #securitystandards #publicsaftey #mobilesecurity #securitythreats
