Mindful Interviewing – The Cognitive Technique
Frank Costa, President Nexgen Protection Services –
The cognitive interview (CI) technique: the benefits of mindful interviewing has facilitated authentic recollections from eyewitnesses, guided by principles of “cognitive evidence.”
Individuals often recount events with false memories. Often eye witnesses believe they saw something, when in fact they didn’t.
“Mindful interview standards’ ‘ reset the individual’s mindset, how the questions are framed, practice intentional listening, and being mindful of cognitive evidence. The authenticity and credibility of the information gathered which is impacted by the interviewer’s style, approach, and sensibilities when conducting an interview.
SOURCE:
Zamora, G., What Can We Learn from Subject Interviews?, Loss Prevention Magazine, 05/09/2024.
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Recognizing Warning Signs of Workplace Violence
Frank Costa, President Nexgen Protection Services –
There are numerous opportunities in workplaces for publicly humiliating events to occur: poor performance messaging, corrective conversations, negative relationships among coworkers, and disciplinary actions (such as termination of employment) can quickly evolve into situations where an employee feels humiliated, alienated, or even ostracized.
Many of these active shooters were fired or laid off from their employer in the days, weeks, months, and, in some cases, years before carrying out their attacks. The change in their employment status appeared to serve as flashpoints or propellant.
Security and human resources (HR) professionals know well that terminations, disciplinary problems, and conflicts between co-workers (including interpersonal conflicts and bullying) can quickly escalate and amplify pre-existing feelings of animosity and rage. These events can cause an employee to feel publicly humiliated and isolated, fueling a potential attacker’s grievance against a company.
Given that many people who experience conflict or termination at work never become violent, it’s critical to understand why others respond so drastically and severely.
SOURCE:
Gibson, K., Brubaker, L., Simons, A., Publicly Humiliating Events: A Precursor to Workplace Violence?, Security Management, 05/01/2024.
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10 Characteristics Behind Potential Violent Attackers
Frank Costa, President Nexgen Protection Services –
The Terrorist Radicalization Assessment Protocol (TRAP-18) identifies 10 characteristics more closely tied to the potential attacker’s motives, and this methodology has been used across the United States and Europe to evaluate individuals of concern.
10-Characteristics-Behind-Violent-Attackers
- Personal Grievance and Moral Outrage
- Framed by an Ideology
- Failure to Affiliate with an Extremist or Other Group
- Dependance on the Virtual Community
- Thwarting of occupational Goals
- Changes in Thinking
- Failure of Sexually Intimate Pair Bonding
- Mental Disorder
- Creativity and Innovation
- Criminal Violence
SOURCE:
Meyer, C., What Are the 18 Behavioral Red Flags of Potential Violence?, Security Management, 11/13/2023.
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