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Workplace Violence

Workplace Violence Is Rising — And Leaders Must Act Now

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By Frank Costa, President, Nexgen Protection Services

Recent workplace safety research shows a clear upward trend in violence on the job that impacts employees across industries — from hospitality to healthcare and beyond. According to the 2025 Employee Survey Report on Workplace Violence and Safety, 30% of U.S. workers reported witnessing violence against coworkers (up from 25% in 2024), and 15% said they were directly targeted themselves — both figures showing a year-over-year increase. This trend underscores the reality that workplace violence is not only more common, it’s impacting employee wellbeing and organizational culture.

Violence at work can take many forms: physical assaults, threats, harassment, and aggressive behavior — whether between coworkers, with clients/customers, or even from outside actors. High-exposure sectors like hospitality and healthcare report particularly elevated rates of incidents.

So, what can leaders do?

  • Prioritize Prevention over Reaction
    Invest in comprehensive training that helps employees recognize, de-escalate, and report potential threats. Prevention must be part of the culture — not just a compliance checklist.
  • Improve Reporting Systems
    Ensure reporting is anonymous, accessible, and non-retaliatory so employees feel safe speaking up.
  • Tailor Strategies to Your Workplace
    Different environments pose different risks. In customer-facing roles, equip staff with conflict de-escalation training; in healthcare, integrate safety teams and early threat assessments.
  • Support Employee Wellbeing
    Violence at work affects mental health and retention. Offer support resources and foster psychological safety alongside physical safety.

Workplace safety isn’t just HR policy — it’s a business imperative. Proactive leadership can make all the difference in keeping employees safe, respected, and able to thrive.

Reference (APA 7th ed.)
Traliant. (2025). 2025 Employee Survey Report on Workplace Violence and Safety. https://www.traliant.com/resources/2025-workplace-violence-report/

#WorkplaceSafety #EmployeeWellbeing #Leadership #HR #ViolencePrevention #OrganizationalCulture #SafetyFirst #RiskManagement

 

When a child goes missing, every second counts—and understanding how they were taken can shape how we respond.

When a child goes missing, every second counts—

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When a child goes missing, every second counts—and understanding how they were taken can shape how we respond.

Frank Costa, President, Nexgen Protection Services

In “Understanding the Three Types of Abductions” published by Pursuit Magazine, abductions are categorized into three primary types:

  1. Family Abductions – Often tied to custody disputes, these cases may appear less urgent but can escalate quickly, especially when there is a history of domestic violence.
  2. Acquaintance Abductions – The child knows the offender (coach, neighbor, online contact). These cases require rapid relational mapping and digital footprint analysis.
  3. Stranger Abductions – Statistically rare but high-risk. These demand immediate multi-agency coordination, media activation, and geographic profiling.

Understanding these distinctions is not academic—it’s operational.

Strategic Support for Law Enforcement (LE):

  • Family Abductions: Prioritize custody documentation, prior threats, financial tracing, and border alerts. Early court coordination is key.
    • Acquaintance Abductions: Deploy victimology analysis, social network mapping, and device forensics immediately. Time-sensitive digital evidence often breaks these cases.
    • Stranger Abductions: Launch rapid response protocols—AMBER Alerts, surveillance canvassing, vehicle data analysis, and behavioral profiling.

Cross-sector collaboration (NGOs, digital platforms, advocacy groups) enhances speed and intelligence flow in all three categories.

The takeaway? Categorization drives strategy. Strategy drives recovery.

The more precisely we understand the type of abduction, the more effectively we can align investigative resources—and bring someone home.

Reference (APA 7th ed.)
Pursuit Magazine. (n.d.). Understanding the three types of abductions. https://www.pursuitmag.com/

#MissingPersons #ChildSafety #LawEnforcement #PublicSafety #Investigations #AMBERAlert #CrisisResponse #ForensicLeadership

 

Safe

Safe and Successful Festivals

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Frank Costa, President, Nexgen Protection Services on safe protection —

A large, multi-day cultural festival welcomed tens of thousands of attendees for live music, food, and community experiences. With high crowd density and extended event hours, organizers partnered with protection services to ensure a safe, well-managed, and enjoyable environment for all guests.

Protection services were integrated into event planning from the outset. Crowd flow management strategies were designed to reduce congestion at entrances, stages, and high-traffic areas. Officers and event staff worked together to guide foot traffic, maintain clear emergency lanes, and adjust layouts in real time as crowd volumes shifted.

Protection services also coordinated closely with first-aid teams, emergency medical services, and local authorities. Medical response points were clearly marked, and officers were trained to identify signs of distress, enabling rapid assistance during heat-related incidents or minor injuries. This coordination ensured swift care without disrupting performances or guest experience.

A key focus was proactive communication with festivalgoers. Protection officers engaged guests through friendly interactions, provided directions and assistance, and shared safety information when needed. This approachable presence encouraged cooperation and early reporting of concerns, helping prevent issues before they escalated.

The festival concluded with record attendance and very low rates of serious injury or crime. Attendee feedback highlighted feeling safe, supported, and well-informed throughout the event, while organizers praised the seamless integration of protection services into festival operations.

Results:

  • High attendance with minimal safety incidents
  • Efficient crowd movement and emergency access
  • Rapid medical response and issue resolution
  • Positive guest experience maintained

Key takeaway:
When protection services prioritize planning, communication, and collaboration, large festivals can deliver memorable experiences in safe, welcoming environments.

#EventSecurity #FestivalSafety #PublicSafety #CrowdManagement #ProtectiveServices #RiskManagement #CommunityEvents #SecurityLeadership

 

Theft protection

Corporate Campus Theft Prevention

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Frank Costa, President, Nexgen Protection Services on theft prevention —

A large corporate campus experienced an increase in equipment and property theft, impacting operations and raising concerns among employees. Leadership partnered with protection services to assess vulnerabilities while maintaining an open, collaborative workplace culture.

Protection services conducted a comprehensive security review, analyzing access points, patrol coverage, and incident trends. Based on the findings, the team strengthened access control procedures, ensuring only authorized personnel could enter sensitive areas during and after business hours. Patrol routines were also redesigned to increase visibility in previously under-monitored locations, including parking areas, loading zones, and shared workspaces.

Officers focused on maintaining a professional and approachable presence, engaging employees during patrols and reinforcing reporting channels for suspicious activity. This visible engagement acted as a deterrent while helping employees feel supported rather than restricted. Protection services also coordinated closely with facilities and IT teams to ensure security enhancements aligned with operational needs.

Following implementation, theft incidents declined rapidly. Operations continued without disruption, and leadership noted improved asset accountability and reduced risk exposure. Employee feedback reflected a stronger sense of safety and trust, with many citing increased confidence in the organization’s commitment to protecting both people and property.

Results:

  • Equipment and property safeguarded
  • Theft incidents significantly reduced
  • Daily operations uninterrupted
  • Employee confidence and trust strengthened

Key takeaway:
Effective corporate campus protection balances security, visibility, and employee engagement—creating an environment where assets are protected and teams can focus on their work without distraction.

#CorporateSecurity #AssetProtection #TheftPrevention #ProtectiveServices #RiskManagement #WorkplaceSafety #SecurityLeadership #BusinessContinuity

 

Customer-focused loss prevention demonstrates that security and service can coexist—protecting assets while enhancing the overall shopping experience.

Enhanced Shopping Experience: Customer-Focused Loss Prevention

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Frank Costa, President, Nexgen Protection Services

A high-traffic retail store faced rising shrinkage while leadership remained committed to delivering a positive, customer-first shopping experience. Rather than adopting aggressive loss prevention tactics, protection services implemented a strategy centered on visibility, engagement, and professionalism.

Retail protection officers were trained to actively engage with customers through greetings, assistance offers, and a consistent presence on the sales floor. This approachable engagement created a strong visible deterrent to theft without making customers feel monitored or uncomfortable. Officers relied on behavioral indicators—not assumptions—to identify suspicious activity early.

When concerning behavior was observed, protection officers addressed it discreetly through customer service interactions or by coordinating quietly with store leadership. This early intervention approach prevented theft attempts from escalating, while preserving a calm and welcoming store environment for all shoppers.

Protection services also partnered closely with retail associates, reinforcing awareness of loss prevention practices and encouraging timely reporting of concerns. This collaboration ensured incidents were handled smoothly and allowed store staff to focus on sales and customer support rather than confrontation.

Within the first quarter of implementation, the store reported a measurable reduction in shrinkage. Customer satisfaction scores remained strong, and feedback highlighted a shopping environment that felt both safe and inviting. Leadership noted that the protection strategy aligned with brand values and supported long-term customer trust.

Results:

  • Shrinkage reduced through proactive engagement
  • Customer satisfaction preserved
  • Positive brand image maintained
  • Retail staff supported and empowered

 

Key takeaway:
Customer-focused loss prevention demonstrates that security and service can coexist—protecting assets while enhancing the overall shopping experience.

 

#LossPrevention #RetailSecurity #CustomerExperience #AssetProtection #ShrinkReduction #SecurityProfessionals #BrandProtection #RiskManagement

 

Professional Oversight

Internal Theft Identified Through Professional Oversight

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A regional distribution warehouse began experiencing persistent inventory discrepancies that could not be explained through system errors or supply chain delays. While operations continued, leadership recognized the potential for escalating financial loss and engaged protection services to provide professional oversight.

Frank Costa, President, Nexgen Protection Services

Protection officers conducted a quiet, methodical review of inventory movement patterns, access logs, and shift activity. Rather than disrupting daily operations, the team focused on discreet observation and documentation, working closely with warehouse management and loss prevention leadership to maintain confidentiality and fairness.

Over time, protection services identified inconsistencies tied to specific processes and access points. By coordinating with management and human resources, officers supported a structured internal review that confirmed internal theft. The situation was addressed professionally and in accordance with company policy, ensuring accountability while protecting employee dignity and morale.

Following the resolution, protection services assisted leadership in strengthening controls, including revised access procedures, improved inventory tracking, and targeted oversight during high-risk shifts. 

Training sessions were also conducted to reinforce ethical practices and reporting mechanisms.

Within the next reporting cycle, the warehouse saw inventory accuracy fully restored and no further unexplained losses. Management noted renewed confidence in operational integrity, and employees expressed appreciation for a process that was fair, respectful, and focused on prevention rather than blame.

Results:

  • Internal theft identified and addressed appropriately
  • Inventory accuracy restored
  • Financial losses prevented
  • Trust and accountability reinforced

Key takeaway:
Effective protection services combine professionalism, discretion, and collaboration—helping organizations safeguard assets while preserving trust and workplace culture.

 

#LossPrevention #AssetProtection #CorporateSecurity #InventoryControl #RiskManagement #SecurityProfessionals #EthicalOperations #ProtectiveServices

 

Inventory Protection

Auto Dealership Inventory Protection

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Frank Costa, President, Nexgen Protection Services

A large auto dealership managing millions of dollars in vehicle inventory identified a growing concern around after-hours security risks. Late one evening, security personnel monitoring surveillance systems observed irregular movement within a restricted area of the lot outside normal business hours.

Inventory Protection Pays —

Following established protocols, officers immediately responded to the location while maintaining remote visual monitoring. Their rapid presence disrupted the activity and prevented vehicle theft and potential vandalism before any loss occurred. Local law enforcement was notified, and the situation was resolved without damage to inventory or facilities.

After the incident, protection services conducted a post-incident security assessment in partnership with dealership leadership. Based on findings, the team enhanced overnight patrol routines, adjusted camera coverage, and improved access controls at key entry points. Officers also worked with management to reinforce lighting in vulnerable areas and refine alarm response procedures.

Within weeks, the dealership reported no further after-hours incidents. Leadership noted improved confidence in asset protection, smoother operations, and reduced exposure to financial and insurance-related risks. Employees expressed greater peace of mind knowing high-value inventory was actively monitored and protected beyond business hours.

 

Results:

  • High-value vehicles protected from theft and damage
  • No operational downtime or loss of sales
  • Reduced insurance risk and improved compliance
  • Stronger overall security posture

 

Key takeaway:
Proactive monitoring, rapid response, and continuous improvement are critical to protecting high-value commercial assets. Effective protection services not only stop incidents in progress—they help strengthen long-term risk prevention strategies.

 

#AutoDealershipSecurity #AssetProtection #LossPrevention #CommercialSecurity #RiskManagement #SecurityProfessionals #InventoryProtection #ProtectiveServices

 

High-Stress Security

Protecting Critical Care During a High-Stress Incident

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A regional hospital faced a high-stress incident, when a distressed family member attempted to force entry into a restricted Intensive Care Unit (ICU) during visiting hours. Emotions were elevated, and clinical staff were focused on providing critical, life-saving care. Protection services were immediately requested to support the care team and maintain a safe environment.

Frank Costa, President, Nexgen Protection Services

Upon arrival, officers prioritized calm communication, empathy, and clear boundary setting. Rather than escalating the situation, they actively listened to the family member’s concerns, acknowledged the emotional stress involved, and clearly explained hospital policies designed to protect patient safety and privacy. Officers positioned themselves to control access without appearing confrontational, maintaining a respectful and professional presence.

Protection services coordinated closely with nursing leadership and hospital administration, ensuring messaging was consistent and that clinical staff remained focused on patient care. When appropriate, officers facilitated communication between the family member and hospital representatives, helping redirect frustration into a productive conversation.

The incident was resolved peacefully, with no physical confrontation and no interruption to ICU operations. Critically ill patients continued receiving uninterrupted care, and staff reported feeling supported and reassured by the protection team’s response.

Results:

  • Restricted ICU access maintained
  • Patient privacy and safety protected
  • Staff stress and disruption minimized
  • Situation resolved without use of force

Key takeaway:
Effective hospital protection services play a vital role beyond access control. Through empathy, professionalism, and collaboration, security teams help preserve safe, healing environments—especially during emotionally charged moments.

#HealthcareSecurity #HospitalSafety #ProtectiveServices #PatientPrivacy #CrisisDeEscalation #PublicSafety #SecurityLeadership #HealthcareProfessionals

 

Nexgen Protection Services on technology safety strategies.

Technology Supporting Safer Campuses

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A large university sought to improve campus safety while maintaining an open, welcoming environment for students, faculty, and visitors. Protection services partnered with campus leadership to implement a technology-driven safety strategy focused on prevention, rapid communication, and community engagement.

Frank Costa, President, Nexgen Protection Services on technology safety strategies —

The initiative included launching a campus safety mobile app, upgrading the emergency mass-notification system, and expanding enhanced lighting and camera coverage in high-traffic and low-visibility areas. The safety app allowed users to quickly report suspicious activity, request escorts, and receive real-time alerts. Emergency notifications were redesigned for clarity and speed, ensuring critical information reached the campus community within seconds.

Protection services conducted outreach sessions to educate students and staff on how to use the new technology effectively. This proactive engagement increased adoption rates and encouraged shared responsibility for campus safety.

Within one academic year, the university recorded significantly faster alert dissemination during incidents, enabling quicker response and coordination by protection services. Reports of suspicious activity increased—not due to higher crime, but because students felt empowered and confident in reporting concerns early. Surveys also showed a measurable improvement in students’ perception of safety, particularly during evening hours.

Results of Security Technology:

  • Faster incident awareness and response times
  • Increased reporting and early threat identification
  • Improved student confidence and sense of security
  • Stronger connection between protection services and the campus community

 

Key takeaway:
When technology is paired with trained protection services and clear communication, it becomes a powerful tool for prevention, trust-building, and safer learning environments.

#CampusSafety #SecurityTechnology #StudentSafety #PublicSafety #RiskPrevention #SecurityLeadership #HigherEducation #ProtectiveServices

 

Protection services implemented a visible, engagement-based loss prevention strategy.

Customer-Focused Retail Loss Prevention

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A national retail location experienced rising shrinkage while leadership remained committed to preserving a positive, customer-first shopping experience. Rather than relying on aggressive enforcement, protection services implemented a visible, engagement-based loss prevention strategy.

Officers were trained to focus on approachability, situational awareness, and early engagement. By greeting customers, offering assistance, and maintaining a consistent floor presence, protection services created a strong deterrent effect without disrupting normal shopping behavior. Suspicious activity was identified early through behavioral indicators, allowing officers to intervene discreetly or notify management when appropriate.

Protection services also worked closely with store associates, providing guidance on reporting concerns and reinforcing theft-prevention awareness without placing staff in confrontational situations. This collaborative approach improved communication and ensured incidents were handled professionally and calmly.

Within three months, the store reported a measurable reduction in theft-related losses, fewer escalations, and improved staff confidence. Customer feedback highlighted a welcoming environment where shoppers felt safe and supported—not monitored or intimidated.

Results:

  • Shrinkage reduced without increased confrontations
  • Stronger partnership between security and retail staff
  • Positive customer experience preserved
  • Brand reputation protected

Key takeaway:
Customer-focused loss prevention proves that effective asset protection does not require aggressive tactics—it requires professionalism, presence, and people skills.

#LossPrevention #RetailSecurity #CustomerExperience #AssetProtection #ShrinkReduction #SecurityProfessionals #RetailLeadership #RiskManagement