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Breaking Through to Better Communication During De-Escalation

Deescalation & Conflict Resolution: Strategies for a Secure Workplace

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Frank Costa, President Nexgen Protection Services – 

Ensuring a secure and harmonious workplace involves effectively managing conflicts and potential violence. This is where the concepts of de-escalation and conflict intervention become essential tools for promoting safety and preventing workplace violence.

Focus is on the identification and management of aggressive behaviors and empowering employees to respond to those behaviors in a way that minimizes the risk of injury—whether psychological, social, or physical—to the person in crisis or the staff.

 

Utilize these three non-content elements to create comfort in a stressful situation – 

Tone of voice. 

If what you say doesn’t match how you say it, trust is lost. Adopting a soft, quiet tone of voice helps quiet people down to ensure they can hear you. 

Proximity. 

During de-escalation, responders tend to come closer to the individual in distress to try and influence them. Give the individual in crisis the space they need to feel safe. Sometimes even miming touching the person on the upper arm can signal support and safety.

Space to vent. 

Although safety must always come first, the best conversations take place with comfort for both parties, and if someone is not comfortable, it is important that we give them some room to get that discomfort out of the way.

SOURCE: 

Meyer, C. Breaking Through to Better Communication During De-Escalation, 11/1/2024.
#protectionservices #securitystandards #publicsaftey  #mobilesecurity #securitythreats

 

Security Firm Agents Identify Threats That AI Simply Cannot

Security Firm Agents Identify Threats That Artificial Intelligence (AI) Simply Cannot

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Frank Costa, President Nexgen Protection Services – 

Artificial intelligence (AI) has become deeply integrated into both our personal and professional lives. From dynamic pricing to healthcare diagnostics, businesses across sectors leverage AI to improve efficiency and outcomes.

AI can efficiently sift through thousands of résumés, highlighting candidates with the right keywords for specific roles.  Human recruiters excel at evaluating soft skills, emotional intelligence, and adaptability—traits that are crucial to success in almost any role. These insights come through interviews, personal interactions, and even informal conversations that AI simply cannot replicate.

Combining AI’s strengths with human intuition, organizations can build diverse, talented teams that support long-term success.

SOURCE: 

Ruiz, V. Background Checks for Security Businesses, Security Info Watch Magazine, 11/7/2024.
#protectionservices #securitystandards #publicsaftey  #mobilesecurity #securitythreats

 

Background Checks Can Spot Red Flags On Applications

Background Checks Can Spot Red Flags On Applications

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Frank Costa, President Nexgen Protection Services – 

For security integrators and consultants, background checks play an obviously vital role, as many employees are placed in a position of high trust for customers.   

During the hiring process, a company may conduct a background check to ensure that a candidate does not have a criminal background that could create a danger in the workplace or is being truthful about their employment history. 

Background checks verify a wealth of information about prospective candidates:

 

Identity: 

Background checks can help verify a person’s identity. Checking against records like social security numbers and fingerprint databases ensures that a person is actually who they say they are and has no malicious intentions.

 

Credit: 

Depending on who conducts a background check, it may include a detailed or abbreviated credit history report. Credit history is a crucial determinant of whether a lender will approve a loan to someone, while employers can check a prospective employee’s credit history to gauge how responsible they might be.

 

Criminal history: 

Background check providers will compare a person against several criminal databases on a state, national, and international level to ensure any relevant criminal charges in an applicant’s past are brought to light. Knowing this information is especially important for employers, especially for jobs in the security industry.

 

Employment, academic, and licensure verification: 

Background checks can also verify essential qualifications such as employment history, academic credentials, and licenses. Since these qualifications are often legally required for jobs, verifying them with a background check ensures that new hires meet all legal requirements.

 

SOURCE: 

Coats, K. Background Checks for Security Businesses, Security Info Watch Magazine, 11/19/2024.
#protectionservices #securitystandards #publicsaftey  #mobilesecurity #securitythreats

 

Why Local Businesses Should Build Strong Relationships with Law Enforcement

Why Local Businesses Should Build Strong Relationships with Law Enforcement

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Frank Costa, President Nexgen Protection Services – 

Building strong relationships with law enforcement has always been crucial to a successful loss prevention program. Historically, the relationship between retail stores and local law enforcement has been a part of both community safety and retail performance, reinforcing the critical elements of security and well-being.

Trust and respect are essential, along with a general understanding of how we can work together to keep our communities safe and our businesses successful.

SOURCE: 

Brittain, J. Fostering Next-Level Partnerships That Make a Difference, Loss Prevention Magazine, 11/20/2024.
#protectionservices #securitystandards #publicsaftey  #mobilesecurity #securitythreats

 

Today's integrated technologies are transforming school safety approaches, enabling districts of all sizes to implement effective, scalable security solutions.

Integrated Technologies are Transforming School Safety

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Frank Costa, President Nexgen Protection Services – 

 

An active shooter situation is often cited as being extremely rare among school violence incidents in our country. Nevertheless, when one occurs, it’s always devastating, often unpredictable, and evolves quickly. Whether at a school, a house of worship, or anywhere for that matter, one is still too many.

Today’s integrated technologies are transforming school safety approaches, enabling districts of all sizes to implement effective, scalable security solutions. These systems address unique local needs and facilitate compliance with emerging legislation. By leveraging the power of interconnected systems and devices, real-time communication, and data insights, schools can create a flexible and responsive security infrastructure that is efficient and effective.

SOURCE: 

Securing K-12 Schools From the Inside Out. Security Today, August 2024.
#protectionservices #securitystandards #publicsaftey  #mobilesecurity #securitythreats

 

DEI Drives Innovation, Engagement, Energizing Performance Excellence

DEI Drives Innovation, Engagement, Energizing Performance Excellence

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Frank Costa, President Nexgen Protection Services – 

No doubt, there is a clear correlation between diverse, inclusive workforces and enhanced business performance. The transformative power of DEI initiatives fosters a more diverse and resilient workforce.

SOURCE: 

Bosch, Rodney, “Making The Business Case for Diversity Equity and Inclusion.” SD Magazine, 03/04/2024.

https://www.sdmmag.com/articles/102881-making-the-business-case-for-diversity-equity-and-inclusion

#protectionservices #securitystandards #DEI #diversity #equality #inclusion