How Do I Handle an Inappropriate Social Media Post?

How Do I Handle an Inappropriate Social Media Post?


Frank Costa, President of NEXGEN Protection Security —

“Companies should have a social media policy in their employee handbook. When an employee makes public grievances, it can cause harm to an organization’s reputation and even affect their bottom line. Employ the services of an experienced security firm to have the matter investigated.

Time is a factor, be sure to quickly handle the crisis. Properly preserve digital evidence, and immediately conduct a fact-finding interview with those concerned.  Once these steps are completed, a detailed report should be generated and forwarded to the executive team who will make proper disposition of the case. Parties involved with either be counseled or terminated.”


Source: Society for Human Resource Management (SHRM)

SHRM President and Chief Executive Officer Johnny C. Taylor, Jr., SHRM-SCP, is answering HR questions as part of a series for USA Today.  

To read the full article go to,

About NEXGEN Protection Services
NEXGEN Protection offers a wide range of security solutions to mitigate the high-risk threats unique to your business.

Frank Costa is NEXGEN’s Chief Protection Officer. Frank brings over 20 years from the world of risk management, security protection and investigations experience to protect your business’s bottom line. Costa is also on staff as senior security and counter-terrorism supervisor for a large transportation network. He provides critical security expertise to protect the public.

Every day the NEXGEN Security Team is on the front line, utilizing cutting edge technology to monitor, research and provide security protection to offset threats to your organization and employees.

Business owners, landlords, property managers, and legal teams throughout the New York State region contract NEXGEN Protection.

To learn more about NEXGEN Protection visit our website at