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Fraud-Detection-with-Video-Surveillance-Analytics.

Ways to Boost Fraud Detection with Video Surveillance & Analytics

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Frank Costa, President of NEXGEN Protections Services on Fraud Detection:

Fraud costs the financial sector billions of dollars each year. It’s a persistent challenge for banks globally, made more complex by increasingly sophisticated fraud tactics and methods.

To stay ahead of fraud, financial institutions must leverage every available tool to protect their customers and assets. One such tool is video surveillance and analytics. By integrating video technology with fraud detection systems, banks can gain real-time insights, spot patterns, and take a proactive approach to security. This not only helps detect fraud but also prevents it from escalating.

  1. Real-Time Fraud Alerts
    Fraud detection systems generate a massive amount of data, but not every alert indicates a genuine threat. Video surveillance adds a critical visual layer, helping differentiate between legitimate fraud and false alarms.
  2. License Plate Recognition
    Drive-up ATMs and tellers face unique security challenges, especially in suburban and rural areas. License Plate Recognition (LPR) technology, integrated with video systems, offers a powerful way to identify vehicles linked to fraudulent activities. This information can be used to flag repeat offenders or known fraudsters.
  3. Behavioral Analytics
    ATM skimming is one of the most persistent threats to banks. Video surveillance equipped with behavioral analytics can identify suspicious patterns, such as individuals loitering near ATMs without conducting transactions or using multiple cards in quick succession.
  4. Integrated Surveillance
    ATM jackpotting—where criminals manipulate ATMs to dispense large amounts of cash—is a growing global issue. Combining video surveillance with physical sensors offers an effective defense. Cameras can detect unusual activity, like tampering, suspicious vehicles parked near ATMs, or vehicles with no license plates, and trigger real-time alerts.
  5. Loitering Detection
    Ensuring customer safety, especially at ATMs after hours, is a top priority for banks. Video surveillance with loitering detection analytics can identify individuals lingering near ATMs for extended periods, enabling timely intervention.
  6. Video Storage with Hybrid Solutions
    Storing surveillance footage for extended periods can be expensive. Hybrid storage solutions, which combine on-premises and cloud-based video storage, offer a practical alternative. Banks can securely store critical footage without the need for large-scale on-site infrastructure.
  7. Camera-to-Cloud Solutions for Remote Monitoring
    In some areas, installing on-site recorders can be impractical due to space or connectivity issues. Camera-to-cloud solutions address this by streaming video directly to the cloud. This eliminates the need for on-site hardware while maintaining full surveillance capabilities.
  8. Disaster Preparedness for Video Data
    Natural disasters pose a significant challenge to video surveillance systems. To mitigate this risk, banks should ensure that critical footage is preserved, even when on-site systems are compromised. Centralized evidence archiving allows banks to offload important video data to secure locations before a disaster strikes.

Transforming Fraud Prevention with Video Analytics

Video surveillance and analytics are revolutionizing fraud prevention, equipping banks with powerful tools to detect threats in real-time, enhance customer safety, and streamline security operations. From preventing ATM skimming and jackpotting to addressing loitering and improving evidence management, integrating video technology with existing systems strengthens banks’ ability to combat financial crime.

Source:
Corral, J. (February 5, 2025). 8 Ways to Boost Fraud Detection with Video Surveillance and Analytics. Security Management Magazine.



Crises

Has Social Media-Based News Changed How People React to Crises?

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Frank Costa, President NEXGEN Protection Services —

Security professionals face an emerging challenge in how social media, particularly platforms popular with young adults, shapes public perception and reaction to global crises.

While the media’s ability to influence public opinion and even incite mass unrest is not new, the scale and immediacy of social media have significantly amplified this effect.

Within seconds of scrolling through Instagram, a student might encounter a variety of content: drone footage of devastated cities, an ad for a university holiday party, an image of a grieving Palestinian parent holding their deceased child, and a photo of their nephew at a family pumpkin patch. The boundaries between “international affairs” and “personal moments” have blurred. Information that once might have been compartmentalized—global news and private family photos—now coexist in the same space, on the same device, often just inches away from the user. This constant access creates a psychological burden, one that security professionals must consider when analyzing public sentiment and response.

The emotional impact of receiving this kind of information isn’t limited to the content itself. The speed and proximity of digital news delivery can distort perspectives, amplify emotional reactions, and prompt actions. Understanding these emotional triggers is essential to mitigating violence and fostering dialogue, cooperation, and mutual understanding.

In security management, it’s crucial to recognize the emotional context in which crises unfold. Approaching sensitive issues with empathy and open-mindedness may prevent situations from escalating, reducing the likelihood of conflict and resistance. By building trust between security personnel and the communities they serve, we can better address crises in ways that foster understanding and cooperation.

Source:
Bussewitz, Z. (January 28, 2025). Has Social Media-Based News Changed How People React to Crises? Security Management Magazine.



To-Increase-Security-Invest-in-Inclusion

To Increase Security, Invest in Inclusion

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Frank Costa, President NEXGEN Protection Services —

A core principle of buy-in strategies is simple: when people feel personally invested in an activity, they are more likely to want to see it succeed. However, many organizations fail to make frontline employees feel that their involvement is vital to the success or failure of the company. One effective way to foster this sense of ownership is by creating an inclusive workplace.

“When people feel cared for in the workplace, that sense of care often extends to their attitudes toward coworkers, customers, and leadership.”

From a security standpoint, this means involving employees in shaping security policies, procedures, and changes. It’s essential to gather input directly from those on the frontlines to ensure that security measures align with the needs of both employees and customers. Addressing their concerns and questions helps strengthen overall security efforts.

Building connections, trust, and inclusivity can yield substantial benefits for security. “It doesn’t take much to lose trust, but if leaders can foster it and create an environment of psychological safety, that trust can spread throughout the organization.”

Source:
Meyer, C. (July 3, 2025). To Increase Security, Invest in Inclusion. Security Management Magazine.



Incident Report

Well-Written Incident Reports: An Essential Element of Effective Public-Private Partnerships

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Frank Costa, President NEXGEN Protection Services —

Receiving well-written, complete, and timely incident reports from private security partners is a critical aspect of any case. While verbal witness statements can be helpful, they do not provide the level of detail that investigators need to understand the full scope of a case.

In recent years, there has been growing emphasis on the importance of effective partnerships between private security and public law enforcement. As the demands on law enforcement increase alongside recruiting challenges and shrinking budgets, private security will inevitably take on more responsibilities traditionally handled by public agencies.

With law enforcement struggling to meet the rising demand for their services and facing a shortage of new officers, the burden of safety and security falls increasingly on private security personnel. This shift means that private security must excel in all aspects of their role. One core requirement is proficiency in writing comprehensive and factual Case Incident Reports (CIRs).

Furthermore, the ability of private security officers to write clear and effective reports becomes especially crucial when facing legal challenges. In the eyes of the court, if an event isn’t documented, it essentially didn’t happen.

 

Source:
Conley, T. (January 20, 2025). Well-Written Incident Reports Are an Essential Element of Effective Public-Private Partnerships. Security Management Magazine.

Build a Security Mindset Up & Down the Organization

Build a Security Mindset Up & Down the Organization

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Frank Costa, President, Nexgen Protection Services

For security to be truly effective, everyone at your organization must be both informed and invested in safeguarding against external threats. Infusing a security mindset throughout the organization requires consistent prioritization and active engagement at all levels.

Security is constantly evolving, and staying ahead of emerging threats demands continuous knowledge-sharing and collaboration. Exceptional security processes arise from working together, learning from peers, and uplifting one another. Without this approach, organizations risk stagnation and vulnerability to new digital threats.

Given that security needs constantly change in response to unpredictable events and evolving threats, vigilance is essential. By maintaining strong partnerships with departments across the organization and encouraging innovative thinking, security professionals can help ensure business resilience and productivity.

 

Source:
Armer, M. (2020, Jun 24). 4 Ways to Always Be Improving Security. enterprisersproject.com.

Hashtags: #protectionservices #securitystandards #publicsafety #mobilesecurity #securitythreats


Workplace Violence Poses Significant Risks to the Well-Being of Workers

Workplace Violence Poses Significant Risks to the Well-Being of Workers

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Frank Costa, President, Nexgen Protection Services

Workplace violence poses serious risks to both employee well-being and business health, leading to decreased employee engagement and significant losses in productivity, profit, and retention. As workplace tensions rise, employees are feeling the strain. With political polarization at an all-time high, fostering respectful dialogue and creating inclusive work environments will be essential for maintaining business continuity in the coming year.

Leaders must confront workplace incivility head-on and actively promote a culture of respect and inclusion to safeguard both their employees’ well-being and their organization’s long-term success.

 

Source:
Popera, A. (2024, Dec 18). The Cost of Incivility: Addressing Workplace Challenges into 2025. SHRM.org.

Hashtags: #protectionservices #securitystandards #publicsafety #mobilesecurity #securitythreats


The Critical Need for Secure Communications in Modern Law Enforcement

The Critical Need for Secure Communications in Modern Law Enforcement

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Frank Costa, President, Nexgen Protection Services

As cyber threats continue to evolve and multi-agency operations become more common, the need for secure communications in law enforcement has never been more critical. Recent events, such as coordinated responses to threats against public figures, have underscored the challenges of maintaining secure, effective communication across multiple agencies while safeguarding sensitive information.

Law enforcement agencies face unique challenges when it comes to securing their communications. 

Unlike private sector organizations, they cannot afford to go offline during a security breach. They must ensure continuous operations while managing sensitive data about ongoing investigations, coordinating responses to emergencies, and sharing critical intelligence across jurisdictions. The stakes are especially high when multiple agencies must collaborate quickly, as demonstrated in recent high-profile security operations.

To stay ahead of these challenges, law enforcement agencies must implement robust, secure communication platforms that meet their operational needs while protecting sensitive information and preserving public trust.

Source:
Halstead, J. (2025, Jan 03). The Critical Need for Secure Communications in Modern Law Enforcement. https://avice.org/

Hashtags: #protectionservices #securitystandards #publicsafety #mobilesecurity #securitythreats


Security Protection: Conflict, Confusion & Chaos

Security Protection: Conflict, Confusion & Chaos

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Frank Costa, President, Nexgen Protection Services

By 2025, emerging “rogue actors” will operate with increasing impunity as countries fragment—geographically, ethnically, and ideologically. Established political parties, both left and right, are in systemic decline, steadily losing primary vote shares to insurgent candidates and parties across the political spectrum.

For security professionals, the message is clear: the landscape is becoming more complex. However, with the right tools and strategies, it’s still possible to manage risks and seize opportunities. Technology will play a crucial role in identifying incidents, delivering personalized risk information, and supporting the fieldwork, local knowledge, and analysis provided by risk professionals.

The most resilient organizations in this fragmenting world will combine advanced technology with “human-in-the-loop” strategies, enabling better decision-making in an increasingly unpredictable environment.

Source:
(2025, Jan 06). An Era of Conflict: Navigating a ‘Fragmenting World’ in 2025. Security & Business Resilience.

Hashtags: #protectionservices #securitystandards #publicsafety #mobilesecurity #securitythreats


Why Does the Public Feel Unsafe and Have No Privacy?

Why Does the Public Feel Unsafe and Have No Rights?

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Frank Costa, President, Nexgen Protection Services

People want to feel safe without the discomfort of being constantly monitored, which presents a challenge for security leaders who must continue prioritizing safety while respecting privacy.

Privacy Concerns:

Modern individuals place a high value on privacy and often feel uneasy when security measures appear overly focused on surveillance, such as excessive camera monitoring or intrusive personal checks.

Subtle Security:

Security leaders must focus on methods that provide protection without being overtly noticeable. By doing so, they can create a more comfortable experience for individuals while still ensuring safety.

Creative Solutions:

This can involve the use of technology such as smart sensors that activate only when necessary, discreet security personnel, or designing spaces in a way that naturally promotes safety without feeling oppressive or invasive.

Source:
(2025, Jan 09). Navigating Surveillance: Balancing Security and Privacy. Security Magazine.

Hashtags: #protectionservices #securitystandards #publicsafety #mobilesecurity #securitythreats


Artificial Intelligence: Challenges and Strengths Come Down to Human Error

Artificial Intelligence: Challenges and Strengths Come Down to Human Error

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Frank Costa, President, Nexgen Protection Services

Automated threat detection and prevention, advanced intelligence, and AI-driven supply chain attacks—AI today has evolved significantly beyond the days of basic pattern matching.

While human error and uncertainty may initially amplify AI risks, it is ultimately the oversight of AI—the collaboration between humans and algorithms—that will enable us to safely innovate and explore this technology. AI itself is designed to be a positive force, unlocking value and improving efficiency.

However, AI cannot be left unchecked. The best way for organizations to mitigate AI risks is through increased education and employee training. People must know what to look for, and more broadly, you can never overemphasize the importance of cyber awareness training. Even beyond AI, there are countless ways to compromise an individual system or its information, and the digital landscape is constantly evolving.

The more we can educate employees and strengthen security measures across the board, the better prepared organizations will be to remain compliant, resilient, and scalable in this new era.

Source:
(2025, Jan 17). 3 Ways AI Will Transform Security in 2025. Security Education & Training.

Hashtags: #protectionservices #securitystandards #publicsafety #mobilesecurity #securitythreats