Frank Costa, President NEXGEN Protection Services —

A core principle of buy-in strategies is simple: when people feel personally invested in an activity, they are more likely to want to see it succeed. However, many organizations fail to make frontline employees feel that their involvement is vital to the success or failure of the company. One effective way to foster this sense of ownership is by creating an inclusive workplace.

“When people feel cared for in the workplace, that sense of care often extends to their attitudes toward coworkers, customers, and leadership.”

From a security standpoint, this means involving employees in shaping security policies, procedures, and changes. It’s essential to gather input directly from those on the frontlines to ensure that security measures align with the needs of both employees and customers. Addressing their concerns and questions helps strengthen overall security efforts.

Building connections, trust, and inclusivity can yield substantial benefits for security. “It doesn’t take much to lose trust, but if leaders can foster it and create an environment of psychological safety, that trust can spread throughout the organization.”

Source:
Meyer, C. (July 3, 2025). To Increase Security, Invest in Inclusion. Security Management Magazine.