De-escalation training for security guards should be mandatory

No Excuses: De-Escalation Training for Security Guards Should be Mandatory

An armed security guard fatally shot a patron overnight Sunday after an argument violently escalated.

Frank Costa, President/CEO Nexgen Security Guard Services
De-escalation training for security guards should be mandatory. At times, interactions between a patron and security can become volatile. When this occurs, a properly training guard, should be able to use their training to control the situation with out becoming part of the problem.


Source: Phoenix security guard fatally shoots patron after argument, police say, May 9, 2021, 12 News,



About NEXGEN Protection Services
NEXGEN Protection offers a wide range of security solutions to mitigate the high-risk threats unique to your business.

Frank Costa is NEXGEN’s Chief Protection Officer. Frank brings over 20 years from the world of risk management, security protection and investigations experience to protect your business’s bottom line. Costa is also on staff as senior security and counter-terrorism supervisor for a large transportation network. He provides critical security expertise to protect the public.

Every day the NEXGEN Security Team is on the front line, utilizing cutting edge technology to monitor, research and provide security protection to offset threats to your organization and employees.

Business owners, landlords, property managers, and legal teams throughout the New York State region contract NEXGEN Protection.

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